Complaints Procedure

Our Complaints Procedure was last updated on July 19th, 2026.

At D. Wynne Evans & Sons, we are committed to providing the highest standard of care to every family we serve. We understand that funerals are deeply personal, and if something has fallen short of what you expected, we want to know about it – so that we can put things right and continue to improve.

How to make a complaint

If you have a concern about any aspect of our service, please contact us in the first instance so we can try to resolve the matter directly and as quickly as possible.

Telephone: 01269 850405 
Email: dwynneevans@gmail.com 
In writing: D Wynne Evans & Sons, Chapel of Rest, Penygroes Road, Blaenau, Carmarthenshire, SA18 3BZ

Please provide as much detail as possible, including the name of the person who has passed, the date of the funeral (if applicable), and a clear description of your concern, so that we can look into it thoroughly.

What happens next

We will acknowledge your complaint promptly and aim to investigate it fully and fairly. We will keep you informed of our progress and provide a full response as soon as we reasonably can. Our aim is always to resolve concerns directly, openly, and with the same care and respect we bring to every family we work with.

If you are not satisfied

As members of SAIF (the National Society of Allied and Independent Funeral Directors), we are held to their code of practice. If, after raising a complaint with us directly, you feel the matter has not been resolved to your satisfaction, you have the right to refer your complaint to SAIF, who provide an independent complaints and conciliation service for their members’ clients.

Further information can be found at saif.org.uk, or you may contact SAIF directly for guidance on how to proceed.